Questions, answered
Buying and selling, in plain terms.
Buying
How fast do you ship?
Once a day at 10 AM Central, Monday through Saturday. Order by 9 AM Central and it ships that morning. Orders after 9 AM Saturday ship Monday.
What does shipping cost?
Singles: $2 in a plain white envelope, free on orders of $20 or more (7–10 business days, no tracking). Want tracking? USPS Ground is $3.50 under $20 and $6 from $20 to $50. Sealed, graded slabs, deck boxes and bulk lots ship USPS Ground Advantage only, $3.50. Every order of $50 or more ships free by Ground. USPS Priority Mail is $9.99.
How are cards packed?
Singles under $50 go in a plain white envelope unless you choose Ground. Sealed product, slabs, deck boxes, bulk lots and every order of $50 or more ship USPS Ground Advantage with tracking.
Where do you ship?
Anywhere in the US, including territories and military addresses, by USPS. No international shipping from this site; international buyers can find us on eBay, TCGplayer, Mana Pool and Card Trader.
How do I know a card's condition?
Every listing shows condition, language and printing. See how we grade condition.
What if a card arrives damaged or not as listed?
Cards ship in the condition our condition guide describes at the time of shipment. If something is damaged in transit, email photos of the card and packaging within 2 days of delivery and we refund or replace it.
Can I return or cancel an order?
All sales are final, except damaged, not-as-listed or wrong items. Cancelling after packing but before shipping carries a 10% restocking fee. If we ever have to cancel because of an inventory mistake on our end, you get a full refund plus $5 in store credit.
Are your cards authentic?
Yes. We only list genuine cards. If you ever doubt one, contact us and we will make it right.
What payment methods do you accept?
Major credit and debit cards, Shop Pay, PayPal and Google Pay.
How do I track my order?
We email a tracking number when your order ships. You can also see every order and its tracking any time from Track an order; sign in with the email you ordered with.
Do you have the cards for my deck or set?
Check on the decks and master sets page. Paste a list or pick a set; it shows what is in stock and adds it to your cart.
Selling to us
What do you buy?
Bulk and collections in six games: Magic, Pokémon, One Piece, Riftbound, Lorcana and Flesh and Blood.
How much do you pay?
Bulk pays per 1,000 cards at the posted rates. Collections pay a share of market value, per the collection rates. The bulk calculator gives a quick estimate.
How do I get an offer on a collection?
Send a CSV from TCGplayer or Collectr with photos through the offer form. Conditions must be accurate. We reply with an offer that holds for 3 days.
How do I check on my offer?
The offer form gives you a submission number like HDG-7K3M9Q. Enter it on the submission status page to see where your cards are, the date your offer holds until, and when you were paid.
Do I have to ship my cards?
No. We meet in person around Lake County, Illinois. Otherwise, you ship to us at your cost.
How and when do I get paid?
PayPal, Venmo or Zelle, or cash in person. Shipped cards are paid within 2 business days of being verified.
What if the count or condition is different from my list?
We email an itemized revised offer and wait for your answer before paying. You have 3 days to reply; no reply means the revised offer is accepted and paid. If you decline, we return your cards and you cover return shipping. Counterfeit, proxy or altered cards are not paid for and are destroyed; we list them for you by name.
Is there a minimum to sell?
No. Any amount of bulk and any size collection. See our promise to sellers.
Do YouTube channel members get anything extra?
Two levels. Member ($5.99/mo): the members-only Discord channel and a daily list of new singles added to the site. Seller ($9.99/mo): all of that, plus 5% more when you sell us bulk or a collection, and a monthly free-shipping code. Join on YouTube, then link YouTube in Discord to get access.
Did not find your answer?
Contact us